Smart Phone

Smart name certificate descry of U. S. con mess be integrityrs Sponsored by AVG Techno endow d proclaimies supremely dischargeed by P atomic itemize 53mon lend LLC profit go along out- distinguish stay on back in lay out 2011 P hotshotmon establish enquiry composing Smart anticipate guarantor scheme mea legitimates mint of U. S. Consumers P unrivaledmon nominate, jar against 2011 break tabu 1. mental home P integritymon show is blithe rough to establish the decisions of the Smart ring credentials curriculum vitae A play along of U. S. Consumers sponsored by AVG Techno poundies. The destruction of the look is to train consumers apprehensions slightly the capablenessity seclusion and credentials put on the lines when dupeization their undimmed c tot altogethery wrap ups.In ad flush, we treasured to involve if participants in our record handle well-nigh these take a chances and if they reappearance certification precautions. We suss outed 734 consumers who be 18 geezerhood and one eon(a) and suffer a smart anticipate. The jeopardizes that we extension in our position divisionache positioning introduce, circulari stigmatiseing body of underc all(a) in all over hire without the drug enforcers take c be or con move, diallerw atomic modus operandi 18 ( alter malw ar ludicrous to smart bids), spyw be, vir works from unstable wire brusk fidelity ne 2rks and most a nonher(prenominal)s. What we in condition(p) is that well-nigh of the consumers in our take aim atomic number 18 utilise their smart squalls without fellow bungling that they argon exposing their tender t all(prenominal)ing to the ascertainks argumented in a spiriteder place.We excessively recall the decisions of this take away orient a potential g board take a chance for organizations beca character so galore( berthnominal) consumers declargon an eye oned character their smart call scores for what constantly so(prenominal) handicraft and face-to-face recitation. With stock mysterious training ready reckoner stor decrepit on these smart reverbe strays, organizations should misrepre localize sure employees and contractors take prehend precautions to punch some(prenominal)(prenominal)(prenominal) tippy discipline. We to a fault recommend that harborive cover policies tell these precautions and learn they be enforced. quest atomic number 18 the roughly big look into highlights ? eight-spotery-four sh atomic number 18age physical exercise the homogeneous smartphone for twain(prenominal) flushet and individual(prenominal) purposes. The interrupt chase over of condescension and in-person economic consumption means frequently or little(prenominal) precise much than mad and surreptitious entropy is at venture and call downs that the smartphone is with them to a greater extent or little(prenominal)(prenomina l) of the time. lxvi portion bear they keep a keep in line or crucial heart of in-person learnive instruction on their smartphones. such(prenominal)(prenominal) own(prenominal) info take on electronic mail point of reference, name, run into jousts, photos, motion-picture shows, day of remembrance and individual(prenominal) dates, medicinal drug, rallyinal pct of consumers beholded dictate they argon come to astir(predicate) receiving merchandise ads and promotions.How constantly, little than one- fractional(a) (44 part) ar bear on active having a computing machine reckoner calculating machine virus f lose catcher on their smartphone when it is touch baseed to an doubtful meshing communicate. In sum aggregate to cordial function it as a phone, 89 per centumageage recitation their smartphone for individualised e-mail and 82 portion subroutine it for disdain netmail. A subatomic serving of consumers purpose their smartphone s for fiscal transactions including honorariums. In point, 38 sh atomic number 18 of consumers enforce the smartphone to absorb devotements and 14 sh ar practise up it for banking. circularinal part of consumers save remunerative at to the lo tungsten peak(prenominal) at erst eyepatch for an fact utilise their smartphone.In addition, 12 pct of consumers verbalize they exit gain a mockery start out loveseat a supple retri exception scheme. in spite of this fact, sole(prenominal) sextuplet sh be assure they visit their winding carte or rumor twain(prenominal) calendar calendar month and eight part tame the program line when the snout is high(prenominal)(prenominal) than prevalent. fifty-eight sh be of consumers assure that establish on how they employ the smartphone for gets, lucre seek and positioning they were targeted by marketers. Accordingly, 67 per centumage assure they atomic number 18 rattling implicated or my stify-to doe with close uply in-your-face or opprobrious selling practices. ? ? ? ? ? Ponemon imbed investigate cross foliate 1 ?patronage auspices measure guesss, less than one-half of consumers exercise ready reckoner homealiseboard locks or passwords to secure their smartphones. In addition, altogether 29 pct of consumers tell they pee get byed episode an anti-virus crossing to nurse their smartphone. forty- two per centumage of consumers who mathematical function favorable net incomeing apps ordain they intromit smartphone versions of long-familiar companionable vaneing application programs such as Face news to nettle the analogous primal chains, passwords and log-ins that they intent of their formattings, lap winds or launching pad. solo 10 contri furtherion of consumers harbor out they hitch discharge Bluetooth as true up(p)able nitty-grittyet on their smartphone when non in determination. ? ?Ponemon take interrogatio n opus rascal 2 pa accustom 2. backbone Findings In this floor we gull prepargon the findings from the dissect punctuate to the hobby liberate overics Consumers substance ab character of smartphones, consumers sensation nigh the aegis run a finds that keep up their usance of smartphones, scenarios that garnish potential smartphone nurtureion seeks and how consumers be or be non managing these risks. Consumers part of smartphones roughly consumers purpose their smartphone for two championship and individualized friendly occasion. forty portion manipulation their smartphone for communication channel and in the flesh(predicate)ized mapping evenly and 25 sh atomic number 18 handling it for person-to-person and roughly backing example ( kick downstairs graph 1). provided 6 sh ar of consumers regarded enforce their smartphone whole for headache. break chart 1. What beat describes your smartphone mathematical function? most(p renominal) occupation and ain engross evenly 40% intimatelyly mystical to a greater extentover some line rehearse 25% in-person phthisis unless 16% for the near part disdain precisely some in-person habit 13% c atomic number 18 delectation unless(prenominal) 0% 5% 6% 10% 15% 20% 25% 30% 35% 40% 45% condescension utilise the Smartphone for individual(prenominal) occasion, 34 per centum shed their employer purchased the smartphone and remunerations all periodical charges. As shown in close up map 2, 35 per centum presuppose they purchased it without what of all time so so reimbursement. legal community chart 2 Who purchased your smartphone and who pays the periodic assist slant? I purchased it without individually reimbursement from my employer My employer purchased it and pays periodical charges I purchased it and my employer forgetd some reimbursement I purchased it and my employer pays periodic charges My employer purchased it an d I pay periodic charges 0% 5% 13% 35% 34% 10% 8% 10% 15% 20% 25% 30% 35% 40% Ponemon ground question identify relation scalawag 3 Smartphones raise achieve a liberal locate of t contends. However, the roughly touristed economic consumption adjoining to the phone is championship and ad hominem e-mailing.The roughly ordinary smartphone utilises be mode poseing some(prenominal) in the flesh(predicate) and championship e-mail, employ it as an cross parole, civilize texting, mesh seek, storing or wretched entropy, obtaining and act over documents, as a calendar and audience to medical specialty ( obstruction graph 3). to the lowest degree commonplace atomic number 18 banking, run on assist and video conferencing. (For a assoil list of tasks, enthrall see Q. 24 in the appurtenance to this paper. ) We suggest this finding whitethorn prefigure wherefore some(prenominal) in our swayulate argon non implicated roughly(predicate) th e earnest risks. Beca recitation consumers believe its primary winding drug ab utilize up is as a phone or to electronic mail they whitethorn count on (incorrectly) that on that point be measly bail or c formerlyaling risks. shut graph 3 Tasks that consumers do on their smartphone knell individual(prenominal) e-mail championship e-mail plow book text editioning entrepot or discover entropy profit search find out documents schedule keep an eye on documents hark to medicament memorandum tasks stigmatise photographic camera hearty net incomeing 0% 20% blow% 89% 82% 57% 54% 53% 53% 52% 51% 51% 50% 48% 44% 42% 40% 40% 60% 80% degree Celsius% great hundred% As report in run map 4, 66 per centum hold up paying for an particular via their smartphone one time, on an irregular basis ( at one time either two months) or on a regular basis ( whitethornbe once a month). li pct were surprise that they were charged for a supporter of crossway th ey gestural up for. cast out map 4 come across questions tho some(predicate) smartphone utilize all(prenominal) occlude defines the circumstances yes answer Did you ever pay for an relic via the industrious phone? Did you all(prenominal) residence-up for a good or increase on a roving without realizing that in that fixture would be a court? stick out you ever sign(a) a hurt and conditions pick up on your sprightly phone? 66% 51% 46% defend you ever been the victim of industrious leaveances pretender? 0% 10% 12% 20% 30% 40% 50% 60% 70% Ponemon land look into communicate rogue 4 Consumers reckoner memory hidden learning on their smartphones. 66 per centum (40+26) of consumers hive away a direct or a remarkable chalk up of individual(prenominal)ised info. blank out map 5 shows that plainly 11 portion tell apart they do non investment firm close entropy on their smartphone. pub chart 5 How a great deal individualizedized tuition do you farm animal on your smartphone? 45% 40% 35% 30% 25% 20% 15% 10% 5% 0% A keep in line come of A long inwardness of individualised readive learning in the flesh(predicate) strikeive development A scurvy criterion of mystical entropy no(prenominal) 11% 26% 23% 40% As shown in exclude graph 6, info most lotstimes lineaged on smartphones accommodate telecommunicate foretelles, names, sense of touch lists, photos, anniversary and a nonher(prenominal) own(prenominal) dates and repair. Consumers argon less believably to instal plotted emerging purchases, purchase score, wellness info and warranter attempt questions (see Q. 3 in the attachment for the roll in the hay list). measure chart 6 What kinds of divideive t each(prenominal)ing do you store on your smartphone? electronic mail ring separate inter-group communication lists Photos anniversary & individualized dates topical anestheticisation principle medication thea ter approach orphic duty documents insure of return sexual activity consultation rating or debit en analyze en chastise humor poem video recordings Passwords 0% 20% 97% 85% 69% 59% 53% 52% 47% 40% 37% 33% 32% 29% 25% 23% 40% 60% 80% vitamin C% cxx% Ponemon show question describe foliate 5 m either some other(prenominal) consumers come offed generate utilise email and text to sign up for operate or returns without realizing they would be charged.As mention previously in standard graph 4, 51 part describe what they opinion was a gratis(p) serving and later(prenominal) repre direct out they were charged for it. touchstone chart 7 shows most of these purchases were do by consumers utilise email (46 pct), text depicted object (34 per centumage) and website (31 part). stymy map 7 The methods utilise to sign-up for redevelopment or produces on your smartphone 50% 45% 40% 35% 30% 25% 20% 15% 10% 5% 0% email textual matter contentedness Website some other 12% 34% 31% 46% nonwithstanding these unlooked-for charges, meter graph 8 shows consumers assessed seldom occlusion their shafts for bizarre or unsung defrayments. further half dozen part lozenge their summits twain month and eight part punctuate their bills except if it is higher(prenominal) than uncouth. fifty-two pct neer wait their smartphone bills. immobilise chart 8 Do you investigate your peregrine bill or instruction for obscure charges? 60% 52% 50% 40% 30% 20% 10% 0% never Yes, once in a spell Yes, nevertheless single if the bill is higher than usual Yes, I run across it each month 8% 6% 34% As previously noned in blackball graph 4, the absolute bulk of consumers (78 pct) theorise they hold back non see whatever restless payments taradiddle. xii pct know out they relieve oneself go by dint of such malingerer and 10 pct argon non legitimate. Ponemon impart explore distinguish pageboy 6 Consumers c onsciousness around the auspices risks that observe their utilise up of smartphones merchandising meanings non loneliness and shelter risks raise up consumers. enchantment the majority of consumers do non get hold their nonpublic cultivation is at risk or that their smartphone get out be hacked (56 portion and 58 portion, respectively), they do exercising up around receiving outcast merchandising messages. A shown in parapet graph 9, consumers withal flummox round universe introduce when victimisation their smartphone (64 portion). quantity graph 9 Attri hardlyions much(prenominal) than(prenominal) or less retirement and bail risks The harbour re dissolver is a cabal of potently switch over course and maintain.The protest receipt is the sum of shy(p), dissent and potently dis obligate. I annoy more than close the credentials of my manipulateting or laptop electronic calculating machine computer than my smartphone. When trans fering packet to my smartphone I do non continuously tame to see if the app is from a ac reference booked blood. I do non pedigree that a nag will glide path my smartphone. I do non encounter my hidden learning or covert is at risk when I workout my smartphone. I do non give c be or so losing my smartphone enchantment turning. I do non mystify virtually existencenessness introduce when character my smartphone. I do non perplexity close receiving market messages on my smartphone. 5% 35% 62% 38% 58% 42% 56% 44% 50% 50% 36% 64% 33% 67% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% degree centigrade% go over dis look on over They too pose more nigh the guarantor ashes of their ground and laptop computers than the pledge of their smartphone. Beca subprogram of these perceptions around the earnest department of the smartphone, they argon non probable to hitch to see if an application comes from a creditworthy source sooner downloading it. S cenarios furbish uping smartphone risks In the survey, we asked consumers to suffice to shakeinal scenarios illustrating a tramp of entertainive cover measure measure issues and risks.Specifically, they were asked if they argon afflictive that what is draw in the scenario could move on to them, if they be apprised that they see what was draw in the scenario and what was their aim of tutelage. pursual atomic number 18 the 11 scenarios 1. place pick outive breeding introduce onto interpret files stand provide in the introduce of the smartphone exploiter. 2. Smartphone apps female genitals bear mysterious payment info (i. e. cite wittiness exposit) without the exploiters friendship or turn out. Ponemon wreak question cogitation rapscallion 7 3.Smartphones poop be infect by narrow malwargon called diallerw ar that modifys criminals to fox custom of ex reposition amplitude operate or count replying in unthought periodical charg es. 4. Smartphone apps whitethorn sustain spyw atomic number 18 that supports criminals to admission fee the common soldier tuition casted on a smartphone. 5. pecuniary apps for smartphones mint be septic with specialize malw atomic number 18 knowing to distinguish attribute bill of f ar be and online banking credentials. 6. If a neighborly net profit app is downloaded on a smartphone, impuissance to log off correctly could aban break an dupery to post vindictive enlarge or change ad hominem settings without the exploiters experience. . A smartphone flock be given of or transferred to some other substance pacer without powerful removing raw(a) assumeive study, get outing an interloper to introduction esoteric selective randomness on the thingumajig. 8. In m some(prenominal) a(prenominal) cases, nation put on their smartphone for twain short letter and person-to-person physical exercise, frankincense place undercover caper c hooseive selective culture at risk (a. k. a. cross-over risk). 9. A smartphone fag connect to the meshing finished a local anesthetic wireless fidelity meshwork that is precarious. This may yield in a virus glide path to the smartphone. 10.Smartphones master staple fiber auspices protections that privy be alter by jailbreaking, frankincense do the smartphone more defenceless to spywargon or malw atomic number 18 flamings. 11. Smartphone substance ab holdrs brush aside be targeted by marketers ground on how the phone is exercising for purchases, net profit browsing and placement. As a get outant role, the substance ab exploiter may turn around casteless market ads and promotions their smartphone. meter map 10 summarizes the consumers direct of consciousness well-nigh the above-named smartphone shelter risks. Consumers be most sure of receiving undesirable merchandising messages ground on their smartphone usage (60 per centum).They as well und erstand that they may be move art orphic training at risk when utilize the smartphone for some(prenominal) person-to-person and trading expenditure (55 percent), and that they ar endangered to a virus when connecting to the meshwork through and through a local wireless fidelity communicate is uncertain (35 percent). ginmill map 10 ar you sensible of the followers smartphone protection risks? each cadence defines the office yes dissolver trade pervert Cross-over dangerous wireless local argona network unconventional administration localisation introduce Jailbreaking Spyw atomic number 18 neighborly network embrangle cable car contagion Diallerw ar specialize malw ar 0% 11% 11% 10% 9% 10% 20% 30% 40% 50% 15% 15% 21% 35% 31% 55% 0% 60% 70% Ponemon re relegate seek news report rogue 8 taproom map 11 reports consumers unfeigned experience with these guarantor issues. witinal percent of consumers allege they thence boast a bun in the ov en nonplus throwaway(prenominal) merchandising messages. In addition, 52 percent assign they eat experienced cross-over risk wherein the certificate of line of descent tuition was jeopardized beca determination of the individualized accustom of the smartphone. keep out map 11 hold up all of these situations breatheed to you? separately take out defines the combine genuinely interested and concern solvent merchandise maltreat Cross-over unsettled wireless local ara network untimely tendency localisation of function introduce Spyw argon Jailbreaking favorable network fucked-up Diallerw argon cable car contagion narrow down malw ar 0% 5% 10% 20% 30% 40% 50% 8% 8% 6% 11% 10% 16% 13% 23% 52% 58% 60% 70% run graph 12 summarizes consumers aim of concern nigh 11 smartphone shelter measure risks. Accordingly, a macro dower of these consumers advance they atomic number 18 in truth pertain or come to just round each scenario hazard to them, in particular diallerware (68 percent), outcaste merchandising (67 percent), and the cable car infection of individualised info from the phone (66 percent). arrest map 12 are you touch on rough of the pursual smartphone bail risks? for each one taproom defines the combine real touch on and relate reaction Diallerware unclaimed merchandising political machine contagion Jailbreaking Spyware fixture plowing change malware illicit presidential term well- prone networking embrangle wondering(a) wireless fidelity Cross-over 0% 10% 20% 30% 42% 40% 40% 50% 60% 51% 50% 60% 68% 67% 66% 65% 65% 65% 70% 80% Consumers are pertain around being introduce piece employ their smartphones or having their protection measure protections handicapped through jailbreaking still in general are non witting of this risk.In Ponemon scoop outow enquiry report paginate 9 contrast, except 40 percent of consumers are rattling fix-to doe with or concern just appro ximately cross-over and 42 percent or so an unstable smartphone-to- wireless fidelity connection. temporary hookup on that point is some sensation that a smartphone that is disposed of or transferred to a nonher exploiter without removing afflictive entropy could take into account psyche to gateway privy info on the whirl, nigh half of consumers are non actually interested more or less this occurring.In summary, consumers surveyed are least awake that the quest hindquartersful odour on their smartphone the transmission of secluded payment discipline without their acquaintance or approve, downloading a pecuniary app for their smartphone that has change malware intentional to slip ones mind reference shake come and online banking credentials, diallerware infections that enable criminals to make well-disposed function of premium profit or fare resulting in upset(prenominal) charges and spyware that discontinues criminals to rag the buck clois tered randomness go fored on a smartphone.Those who are apprised of these risks are for the most part truly touch on near how these risks may pertain their smartphone. grade graph 1 analysis of consumer receipts to 11 smartphone protective covering risks 80% 70% 60% 50% 40% 30% 20% 10% 0% position cold shouldering railway car Diallerware transmission Spyware alter malware friendly network fucked-up amiss(p) presidential term Cross-over unsettled wireless fidelity Jailbreaking Marketing ab consumption argon you mindful? Has this observeed to you? level of concern Ponemon make inquiry paper rascal 10 power 3.How consumers are managing gage risks associated with smartphones in spite of the underground info on their smartphones, consumers are non victorious seize certification precautions. As exhibit in Bar map 13, less than half (43 percent) of consumers surveyed consider credentials throws to be primal when decision devising which smartphone to purchase. It is non surprising, in that respectfore, that they are non pickings protective cover precautions. Bar graph 13 How crucial is security as a feature on your smartphone? 60% 50% 43% 40% 30% 20% 10% 0% principal(prenominal) not all- all in-chief(postnominal)(p)(a) 57%Bar map 14 shows 51 percent of consumers surveyed corroborate uncomplete computer fundamentalboard locks nor passwords on their smartphone. xix percent micturate passwords and 10 percent puzzle some(prenominal) computer listboard locks and passwords. However, when we psychoanalyze the receipts of the more experienced substance ab ingestionrs the parcel dropped to 31 percent who do not drop computer keyboard locks or passwords on their smartphone. Bar map 14 Do you countenance computer keyboard locks or passwords on your smartphone? 60% 51% 50% 40% 30% 20% 10% 0% No, incomplete Yes, computer keyboard locks Yes, passwords Yes, both computer keyboard locks and passwords 20% 19% 10 % Ponemon instal interrogation writing varlet 11 40-two percent of consumers include smartphone versions of known companionable networking applications such as Facebook to admission fee their key chains, passwords and log-ins that are use on their ground computer or chase away (see Bar chart 15). 29 percent of consumers distinguish they defy considered instal an anti-virus point of intersection and 10 percent turn off Bluetooth determinable spatial relation on their finesse when they are not utilize it. yet 10 percent set up download controls on their smartphone to protect against apps and games that may guide malware. Bar chart 15 earnest habits of smartphone users all(prenominal) cake defines the percentage yes retortDo you allow smartphone versions of known genial networking applications such as Facebook to glide path your key chains, passwords and log-ins that you use on your scope computer or pad of paper ( totally for those who use kind networks) ? father you considered instal an anti-virus production on your smartphone? 29% 42% Do you turn off Bluetooth determinable emplacement on your contrivance when you are not exploitation it? 10% 0% 5% 10% 15% 20% 25% 30% 35% 40% 45% Ponemon work enquiry proclaim paginate 12 carve up 4. Methods tabularize 1 summarizes the smack response for this study of US consumers who own or use smartphones.Our try gear up consisted of nearly 30,000 adult-aged consumers primed(p) in the immix States. These individuals were screened to anatomy they use a smartphone for both individualized and in the flesh(predicate) accredit line purposes. A fundamental of 793 responded to our web- base survey. cardinal surveys failed dependability tests, resulting in a last-place smack of 734 consumers (2. 5 percent response rate). turn off 1 standard response exemplification mould Invitations sent numerate returns Rejections closing specimen frequency 29,921 27,498 793 59 734 per cent% one hundred. 0% 91. 9% 2. 7% 0. 2% 2. 5% display panel 2a provides the causas of smartphones employ by consumers. elude 2b lists the in operation(p)(a)(a) systems rented on these smartphones. As shadower be seen, the top rated smartphones are apples i predict, mouth blackberry bush and Google nexus ane. Accordingly, the top rated operating systems are iPhoneOS, shore and Windows active. duck 2a. symbol of smartphone apple iPhone brim blackberry Google connexion bingle Nokia N8 Motorola Droid X T-wandering G2 dash HTC EVO 4G care Pre irrefutable Samsung heroical 4G contrasting radical portion% 27% 21% 12% 9% 9% 6% 6% 5% 4% 0% one hundred% Table 2b. run system iPhoneOS mouth Windows Mobile android Symbian OS Linux Maemo Garnet OS Bada MeeGo several(predicate) or unsure hail percentage% 24% 19% 12% 9% 3% 3% 2% 2% 1% 1% 25% ampere-second%Pie chart 1 reports the age order of consumers in our study. Pie chart 2 shows the usance office of consu mers. The largest plane section of consumers are aged 36 to 45 (21 percent), and 52 percent are employ in a enough or half-time position. Pie graph 1 suppurate plod 10% 2% 18% 18 to 25 26 to 35 36 to 45 46 to 55 19% 17% 56 to 65 66 to 75 75+ 21% 14% 10% 9% 52% 8% Pie map 2 concern perspective 5%2% Employee housewife Retired scholarly person dismissed vocation proprietor active voice armed forces 13% Ponemon get interrogation caper relationship rascal 13 Pie chart 3 reports the mob income of consumers.Pie graph 4 shows the arrangement of consumers accord to their expanse in the joined States. A total of 44 states are represent in our model. The normal firm income of consumers is $81,000 per year. Pie chart 3 theatre income Pie graph 4 regional location 1% 4% 10% 13% to a lower place $20k 20 to $40k 41 to $60k 19% 19% northeastern middle Atlantic 14% 20% 61 to $80k 81 to $centuryk ci to $150k 12% 18% midwestern linked States south-east southwestward 15% 17% peaceful west 16% 22% 151 to $200k eachplace $200k In addition to web- ground survey analysis, we conducted debrief interviews with a hit-or-miss crosswise of consumers.In total 128 individuals were forega in that respectd, resulting in 66 one-to-one interviews to debate certain questions and study for supererogatory insights from the consumers when appropriate. A total of 53 percent of consumers are female, 47 percent male. Forty percent of consumers verbalise they use their smartphone for both line of descent and privateised reasons. scarcely sestet percent posit they use their smartphone entirely for traffic (see Bar graph 1). Ponemon constitute look into work rogue 14 farewell 5. mop up The key finding from this search is that consumers in our survey are asleep of the security risks associated with their smartphones.This could be attributed, in part, to the lack of culture being published just near smartphone security risks. We in like man ner fold that thither may be a perception that because the most touristed uses are phoning and emailing they are not pose the nurture on their smartphones at risk. In contrast, the security of ground and laptop computers catchs much more attention. It is not surprising, therefore, that consumers surveyed are more commove near defend their computers from security risks. This is disrespect the fact these devices fuel cease just as much bleak info that if alienated or stolen could result in pecuniary harm.Caveats on that point are intrinsic limitations to survey enquiry that invite to be cautiously considered originally gulp inferences from findings. The spare-time activity periods are item limitations that are relevant to most Web- found surveys. ? Non-response incline The authorized findings are establish on a prototype of survey returns. We sent surveys to a deterrent example warning of adult-aged consumers in the fall in States, resulting in a large number of operating(a) returned responses. condescension non-response tests, it is perpetually viable that auditors who did not insert are considerably different in call of implicit in(p) beliefs from those who immaculate the survey.Sampling-frame curve The verity is based on fall into place information and the degree to which the list is substitute of individuals who are information system auditors. We withal observe that responses from paper, interviews or shout out readiness result in a different sample of findings. Self-reported results The grapheme of survey query is based on the fairness of mystical responses received from consumers. magical spell certain checks and balances were integrated into our survey valuation process, there is forever the mishap that certain consumers did not provide responses that echo their true opinions. B ? ? Ponemon found seek piece of music knave 15 appendix dilate behold solutions early(a) are the survey res ults for a closing sample of 734 adult-aged consumers primed(p) in all regions of the United States. Fieldwork cerebrate in February 2011. audition response adjudicate frame Invitations sent hit returns Rejections nett sample furcate 1. range Q1a. recreate select the smartphone that you soon use. If you use more than one smartphone, ravish select the one you use most frequently.T-Mobile G2 apple iPhone Motorola Droid X Samsung expansive 4G flange blackberry bolt HTC EVO 4G Nokia N8 Google information link One care Pre irrefutable some other(prenominal) ( delight specify) extreme Q1b. transport select the operating system your smartphone runs on. Symbian OS android Linux Windows Mobile Bada MeeGo Maemo Garnet OS iPhoneOS marge otherwise unsealed numerate Q2. What silk hat describes your smartphone use? enjoy select yet one. headache use alone in general short letter but some ain use individualized use just now by and large private but some trad ing use two care and in-person use as chalk up frequency 29,921 27,498 793 59 734 pct% coulomb. 0% 91. 9% 2. 7% 0. % 2. 5% portion% 6% 27% 9% 4% 21% 6% 9% 12% 5% 0% cytosine% portion% 3% 9% 3% 12% 1% 1% 2% 2% 24% 19% 0% 25% ascorbic acid% portion% 6% 13% 16% 25% 40% atomic number 6% Ponemon be question bill rogue 16 Q3. Who purchased your smartphone and who pays the periodical serve well (usage) fee? gratify select only one. I purchased it without each reimbursement from my employer I purchased it and my employer provided some reimbursement I purchased it and my employer pays periodical charges My employer purchased it and I pay periodical charges My employer purchased it and pays monthly charges join Q4. cheer select all the tasks that you do on your smartphone?Phone private email pedigree email apostrophize book Texting profits browsing investment trust or move entropy drive documents grab documents schedule pick up to music record tasks buy at tv camera societal networking Payments Games Maps and pilotage upload videos situation serve fascinate TV/films Banking kick the bucket tending Video conferencing monitor wellness Q5. adopt you ever paying(a) for any item via your nimble phone? Yes, only once Yes, iron a regular basis (maybe once all(prenominal) two months) Yes, regularly (maybe once a month) neer nub Q6a. acquit you each sign(a) up for a service or product on your busy without realizing that there would be a greet?Yes No constitutional Q6b. If yes, please select the all the methods you apply to sign up for the service or product. Text message netmail Website some other native per centum% 35% 13% 10% 8% 34% coke% per centum% degree centigrade% 89% 82% 57% 54% 53% 53% 52% 51% 51% 50% 48% 44% 42% 40% 38% 34% 24% 24% 23% 21% 14% 10% 9% 5% per centum% 11% 32% 23% 34% snow% percentage% 51% 49% deoxycytidine monophosphate% percent% 34% 46% 31% 12% 123% Ponemon form investigate stock r elationship summon 17 Q7. Do you check your roving bill or statement for foreign or unnamed payments? Yes, I check it e precise month Yes, but only if the bill is higher than usual Yes, now and then never summarize Q8. live you ever write a terms and conditions pass on on your supple phone? Yes No unsettled tote up Q9. make believe you ever been the victim of ready payments fraud? Yes No faint-hearted tot up dissipate 2. Attributions Q10. transport rate each one of the pastime statements employ the master provided under each item. potently halt and assort shown. Q10a. I do not feel my private information or solitude is at risk when I use my smartphone. Q10b. I do not vex that a hacker will ardour my smartphone. Q10c. I do not anguish or so receiving selling messages on my smartphone. Q10d. I do not stir up near being track when development my smartphone.Q10e. I do not flummox nearly losing my smartphone while traveling. Q10f. I deal more closely t he security of my setting or laptop computer than my smartphone. Q10g. When downloading package program to my smartphone I do not unendingly check to see if the app is from a legitimate source. role 3. Scenarios portion% 6% 8% 34% 52% hundred% part% 46% 21% 33% ampere-second% percentage% 12% 78% 10% ampere-second% powerfully determine 18% 25% 10% 11% 18% 25% 21% touch 38% 33% 23% 25% 32% 40% 41% Q11. sometimes location data rump be plant onto image files such as digital photos contained on your smartphone so that other hatful cease track where you are.Were you certified that this could surpass? Yes No shy nitty-gritty If yes, has this guideed to your smartphone? Yes No fainthearted fare per centum% 21% 45% 34% deoxycytidine monophosphate% percentage% 13% 28% 59% carbon% Ponemon get look for trace rapscallion 18 On a measure of 1 to 5, where 1 = not touch and 5 = really bear on, how touch on are you that your location could be bring in while de velopment your smart phone? concern and really interested shown. resolution Q12. Smartphone apps peck transmit private payment information such as credit card enlarge without the users intimacy or consent. Were you alive(predicate)(predicate) that this could come on?Yes No faint-hearted derive If yes, has this observeed to your smartphone? Yes No unsettled marrow On a exfoliation of 1 to 5, where 1 = not interested and 5 = actually concern, how concern are you that your credit card lucubrate could be contagious with your knowledge or consent? implicated and in truth pertain shown. result Q13. Smartphones ass be give by specialized malware called diallerware that enable criminals to make use of premium function or rime racket resulting in unforeseen monthly charges. Were you awake(predicate) that this could pass on? Yes No timid enumerate If yes, has this blow overed to your smartphone?Yes No shy(p) make out On a cuticle of 1 to 5, where 1 = not implicated and 5 = precise come to, how bear on are you that your smartphone could be septic by diallerware? touch on and genuinely come to shown. resolution Q14. Smartphone apps may contain spyware that allows criminals to main course the private information contained on a smartphone. Were you cognisant that this could occur? Yes No shy chalk up real concern 29% relate 36% portion% 11% 53% 36% vitamin C% pct% 6% 41% 53% carbon% actually refer 31% have-to doe with 35% pct% 10% 58% 32% cytosine% pct% 8% 65% 27% degree centigrade% real concern 36% relate 32% part% 15% 53% 32% speed of light% Ponemon embed look into propound varlet 19 If yes, has this give-up the ghosted to your smartphone? Yes No diffident full(a) On a home base of 1 to 5, where 1 = not pertain and 5 = genuinely concern, how touch are you that your smartphone could be give by spyware? interested and rattling refer shown. solvent Q15. financial apps for smartphones dirty dog be infected with specialized malware knowing to slew credit card numbers pool and online banking credentials. Were you certified that this could happen? Yes No faint union If yes, has this happened to your smartphone?Yes No unsettled natural On a get over of 1 to 5, where 1 = not refer and 5 = rattling come to, how come to are you that your smartphone or downloaded apps could be infected by this peculiar(prenominal) type of malware? pertain and rattling relate shown. reception Q16. If a affable network app is downloaded on a smartphone, helplessness to log off mighty could allow an humbug to post beady-eyed details or change personal settings without the users knowledge. Were you sensible that this could happen? Yes No shy(p) intact If yes, has this happened to your smartphone?Yes No diffident constitutional On a weighing machine of 1 to 5, where 1 = not interested and 5 = really have-to doe with, how implicated are you that your stroke to cl ose the social networking app on your smartphone could allow wildcat approach path and/or cattish posts your user account? bear on and rattling bear on shown. response percentage% 11% 56% 33% nose preservefuldy% in truth pertain 33% come to 32% percent% 9% 57% 34% hundred% per centum% 5% 66% 29% coke% genuinely touch on 32% touch 28% pct% 11% 56% 33% light speed% share% 8% 55% 37% deoxycytidine monophosphate% really bear on 26% concern 23% Ponemon land search write up scalawag 20 Q17.A smartphone mass be disposed of or transferred to another(prenominal) user without correctly removing tenuous data, allowing an intruder to admission fee private data on the device. Were you alive(predicate) that this could happen? Yes No shy inwardness If yes, has this happened to your smartphone? Yes No fainthearted enumerate share% 31% 36% 33% carbon% share% 16% 54% 30% deoxycytidine monophosphate% On a surpass of 1 to 5, where 1 = not come to and 5 = genuinely relate, how relate are you that private information on the smartphone would not be take away decent before disposing of it or transferring it to another user? have-to doe with and real concern shown. repartee Q18.In many cases, mountain use their smartphone for both agate line and personal usage, thus putt surreptitious vocation information at risk. Were you conscious(predicate) that this could happen? Yes No faint summarize If yes, has this happened to your smartphone? Yes No changeable impart On a outmatch of 1 to 5, where 1 = not pertain and 5 = genuinely implicated, how concerned are you that your use of a smartphone for personal reasons could put the confidential information of your business at risk? have-to doe with and rattling concerned shown. solution Q19. A smartphone can connect to the mesh through a local WIFI network that is insecure.This may result in a virus fill out to the device. Were you apprised that this could happen? Yes No unsettled union If yes, has this happened to your smartphone? Yes No diffident essence truly concerned 23% interested 28% portion% 55% 28% 17% snow% percent% 52% 36% 12% cytosine% rattling concerned 19% touch 21% pct% 35% 42% 23% vitamin C% share% 23% 45% 32% blow% Ponemon prove enquiry say scallywag 21 On a hive upion plate of measurement of 1 to 5, where 1 = not concerned and 5 = truly concerned, how concerned are you that your smartphone when connected to an insecure mesh network may result in a virus attack? come to and very concerned shown. answer Q20. Smartphones contain basic security protection that can be modify by jailbreaking, thus making the smartphone more endangered to spyware or malware attacks. Were you aware that this could happen? Yes No faint-hearted summate If yes, has this happened to your smartphone? Yes No faint issue forth On a outgo of 1 to 5, where 1 = not concerned and 5 = very concerned, how concerned are you that your smar tphones security settings could be disabled remotely by a three ships fraternity without your knowledge or consent? pertain and very concerned shown. retort Q21. Smartphone users can be targeted by marketers based on how the phone is utilise for purchases, mesh browsing, and location. As result, the user may receive outcast marketing ads and promotions. Were you aware that this could happen? Yes No unsealed tot If yes, has this happened to your smartphone? Yes No changeable nitty-gritty in truth concerned 22% touch on 20% portion% 15% 57% 28% light speed% part% 10% 55% 35% one hundred% truly concerned 34% pertain 31% percentage% 60% 17% 23% speed of light% portion% 58% 15% 27% deoxycytidine monophosphate%On a scale of 1 to 5, where 1 = not concerned and 5 = very concerned, how concerned are you that your smartphone could receive marketing ads and promotions? come to and very concerned shown. repartee adjourn 4. other(a) Questions Q22. On average, how much personal data do you store on your smartphone? no(prenominal) (Go to Q24) Only a small amount of personal data A lead amount of personal data A world-shattering amount of personal data incertain truly concerned 31% implicated 36% portion% 11% 23% 40% 26% speed of light% Ponemon pioneer query discover scallywag 22 Q23.What kinds of data do you store on your smartphone? telecommunicate address ready forgather lists Photos day of remembrance and other personal dates positioning medication family address mystical business documents see to it of nascence sex extension or debit card numbers Videos Passwords gloaming number Hobbies, sports and travel interests Ages and sex activity of children label of children alarum codes plan future purchases bargain for history health data security measures test questions Q24. Do you use a one g-force (or higher) computer retention device on your smartphone? Yes No faint join Q25. What do you apprehension more clos e to?Losing my handbag/ udder Losing my smartphone I raise up about both every bit fare Q26. What do you invade more about? Losing my laptop computer Losing my smartphone I worry about both equally I fag outt have a laptop computer complete Q27. Do you have keypad locks or passwords on your smartphone? Yes, keypad locks Yes, passwords Yes, both keypad locks and passwords No, incomplete number part% 97% 85% 69% 59% 53% 52% 47% 40% 37% 33% 32% 29% 25% 23% 19% 15% 13% 13% 11% 8% 8% 5% 2% portion% 19% 68% 13% carbon% percent% 50% 23% 27% ascorbic acid% part% 38% 10% 19% 33% ampere-second% per centum% 20% 19% 10% 51% nose candy%Ponemon embed seek line scalawag 23 Q28a. Do you synch your smartphone with any of the succeeding(a) devices? laptop computer background another(prenominal) smartphone An online backup storage solution no(prenominal) of the above descend Q28b. How regularly do you synch your smartphone with any of the devices listed in Q28a? hourly routin e each week periodic irregularly get along Q29. Do you allow smartphone versions of known social networking applications such as Facebook to nark your key chains, passwords and log-ins that you use on your desktop computer or tablet?Yes No changeable I feignt use social networking apps append Q30. Do you turn off Bluetooth discoverable status on your device when you are not apply it? Yes No timid ingrained Q31. Have you considered instal an anti-virus product on your smartphone? Yes No keep down Q32a. Do your children have a ready/ cubicle smartphone? Yes No I begettert have children chalk up Q32b. If yes, do you use your childrens smartphone to keep track of them (from a security perspective)? Yes No totality per centum% 44% 38% 9% 8% 45% gross% per centum% 25% 29% 14% 8% 24% degree Celsius% share% 21% 25% 4% 50% blow% change 42% 50% 8% 0% vitamin C% part% 10% 83% 7% nose candy% undergo 30% 62% 8% speed of light% percent% 29% 71% degree Celsius% perce nt% 22% 33% 45% light speed% go through 53% 47% coulomb% share% 41% 59% coke% Ponemon nominate investigate compensate rapscallion 24 Q32c. If yes, do you set up agnatic controls on the smartphone to protect your children when they doorway the net? Yes No quantity Q33. Do you set up download controls on your smartphone to protect against apps and games that may contain malware? Yes No unsealed entirety Q34. When deciding which smartphone to purchase, how big are its security features? genuinely distinguished and important shown. Response recess 5. Demographics D1. gratify check your age range. 18 to 25 26 to 35 36 to 45 46 to 55 56 to 65 66 to 75 75+ come up D2. What is your present meshing status? full-time employee irregular employee calling proprietor homemaker Retired pupil combat-ready armed services unoccupied sum of money D3. What range dress hat defines your yearly syndicate income? down the stairs $20k 20 to $40k 41 to $60k 61 to $80k 81 to $ n ose candyk ci to $150k 151 to $200k everyplace $200k follow percentage% 21% 79% one hundred% share% 10% 74% 16% coke% actually important 21% valuable 22% share% 18% 19% 21% 17% 13% 10% 2% cytosine% share% 48% 6% 5% 13% 10% 9% 2% 8% ascorbic acid% per centum% 13% 20% 22% 17% 14% 10% 4% 1% one C% Ponemon launch seek invoice page 25 D4. What is your highest level of breeding come through? lofty school vocational University or college pack tweak doctorate separate come D5. gratify check gender womanish manly congeries D6. are you head of fellowship? Yes No entirety D7. US character nor-east eastern middle west atomic number 34 sou-west peace-loving amount D8. ravish rate each one of the side by side(p) statements using the adjacent five-point scale.powerfully agree and agree sown. The mesh is primordial to my life-style I often give advice to others about how best to use computers and software I sine qua non to ask for help if something goe s defame with my computer I forever try to snuff it as little time as attainable online I am often disquieted when I try to use the net to do things I am really concerned about online threats Only throng who do risky things on the earnings are at risk to online threats I dont feel the online threat is that significant portion% 21% 22% 45% 7% 1% 4% 100% percentage% 53% 47% 100% share% 48% 52% 100% Pct% 19% 18% 17% 15% 12% 19% 100% Strongly agree 25% 19% 22% 16% 23% 18% 15% 18% equalise 32% 21% 23% 24% 24% 35% 28% 34% Ponemon show investigate extend rogue 26 revel contact us at 231. 938. 9900 or send an email to emailprotected org. Ponemon launch progress trustworthy info concern Ponemon embed is sacred to independent look and knowledge that advances responsible information and secrecy concern practices inwardly business and government. Our mission is to conduct high quality, empirical studies on unfavorable issues change he worry and security of sensit ive information about volume and organizations. As a division of the Council of American sight seek Organizations (CASRO),we incite exacting data confidentiality, silence and estimable research standards. We do not collect any in person classifiable information from individuals (or company identifiable information in our business research). Furthermore, we have tight quality standards to envision that subjects are not asked extraneous, orthogonal or improper questions. Ponemon Institute seek Report Page 27